Types of Search Intent in SEO: a Quick Guide

George Rossoshansky
SEO Expert, Team Leader, Rush Academy Speaker George Rossoshansky

So what are those words and phrases people type into search engines when they’re looking for info online? Yep, those are search queries. Knowing what yours are is super powerful for optimising your website content. This is a quick guide to search queries – what they are, what makes a good one and why they’re key to driving traffic to your site. You’ll also learn how to find the most popular and specific keywords in your area and how to make your web pages stand out in search results. Follow these tips and you’ll be matching your content to the exact searches your audience is making which means more clicks and more conversions for you.

What is Search Intent

Have you ever wondered what’s going through someone’s head when they search online? That’s what we call ‘search intent.’ It’s the reason behind every search query. Identifying search intent is about understanding those user motivations. To do this, tools like SERP analysis are a must. They show you what people click on and how they phrase their searches. Why is that important? Because matching your content and SEO to search intent is key to conversions. It allows you to optimise your landing pages and content to give users exactly what they’re looking for based on their intent. The more your SEO and content matches search intent the more users will find your site useful and take the action you want.

Why Does it Matter?

Why is it so important to match your content to search intent? It’s simple: it bridges the gap between what people are looking for and what you have to offer. Google loves alignment with user goals. Every time someone types a search query into Google they’re trying to solve a problem or fulfill a need. If your content hits the nail on the head and addresses those goals Google takes notice. It sees your content as more relevant and valuable to users. Whether your page is about exploring a topic, helping someone make a purchase decision, offering troubleshooting tips, or providing entertainment if it meets the user’s intent it will rank. Sure, focusing on keywords, readability, media and structure is great but optimising for search intent is about understanding and meeting the needs of both Google and the searchers. When your content matches search intent your rankings will benefit.

4 Common Types of Search Intent

There are 4 types of search intent: informational, commercial, navigational, transactional. Each type represents a different user goal or need.

  1. Informational Intent
  2. Commercial Intent
  3. Navigational Intent
  4. Transactional Intent

Knowing these 4 types of search intent is key to creating content that meets user needs and goals and therefore SEO and content marketing.

Informational Intent

Informational intent is users who are looking for information or answers. This intent is information seeking behavior where the goal is to research and gather data not to buy or find a specific site. These queries are usually in the form of questions or phrases to understand a concept, learn a new skill or get insights on a topic.

INFORMATIONAL – LEARN

Informational Intent: Here, the focus is on gaining knowledge or learning something new. Users with this intent are typically on the lookout for answers to their questions or trying to understand a certain topic. They’re not in the market to buy anything.

For example, a user might search ‘What causes ocean tides?’ or ‘How to start a vegetable garden.’ These queries suggest the user is after educational content, detailed explanations, or how-to guides. For websites and content creators targeting informational intent, the key is to provide clear, comprehensive, and authoritative content that effectively tackles these queries, helping the user in their journey of learning and understanding.

Commercial Intent

Commercial intent in search queries is people who are in product research. They’re past the learning phase and are actively comparing different options before they buy. This type of search intent is where users are checking out and weighing up other products, services, or brands. It’s different from informational intent which is just about learning. Commercial intent is a step towards buying but the focus is still on research and comparing.

COMMERCIAL – CHOOSE

Commercial Intent: Sometimes called commercial investigation, this intent is where users are thinking of buying and are researching and comparing different products or services. They’re not quite ready to buy but are gathering info to help them make an informed decision. Users with commercial intent often search using business names, product types or phrases that compare different options.

For example searches like ‘iPhone vs. Samsung smartphones’, ‘best DSLR cameras 2023’ or ‘reviews of electric toothbrushes’ show a user is looking to explore their options, read reviews and get a good understanding of the market before they buy. Content for commercial intent should offer comparisons, reviews and detailed info on features, benefits and pricing to help users in their buying journey.

Navigational Intent

Navigational intent in search queries comes into play when users are aiming to find a specific website or a branded page. They’re not in the market for general information or exploring various options; they have a particular destination in mind. This intent is often linked to branded searches, where the user uses the search engine as a straight path to their desired website.

NAVIGATIONAL – FIND

Navigational Intent: Here, the user’s objective is to head straight to a certain website or webpage. They’re not browsing; they know exactly where they want to go. These queries typically include brand names or distinct website titles.

For instance, when someone types ‘Facebook login’ or ‘YouTube home page,’ they’re showing navigational intent. They’re not looking for info on these platforms or comparing different social media sites; they want to go directly to a specific site they’ve already picked. Searches like ‘Nike official store’ or ‘Adobe download page’ also show users are searching for a specific brand’s website or a certain page within it. To optimize content for navigational intent, the focus should be on making sure that brand-specific pages are easily findable and rank well for these direct branded searches. The aim is to provide a fast and straightforward route for users who have a clear destination in their search.

Transactional Intent

When users show transactional intent in their searches, it means they’re ready to make a purchase or complete a specific transaction. This stage of the search journey is defined by a high level of readiness to act. Users have moved past the stages of gathering information and comparing options and are now poised to take action. Their search queries often clearly indicate an intention to engage in a transaction, be it purchasing a product, signing up for a service, or other forms of conversion.

TRANSACTIONAL – BUY

Transactional Intent: Users with transactional intent are in the mindset to make a purchase or carry out another online transaction. They’re looking to take action, like buying a product, enrolling in a service, or downloading an app. Queries with transactional intent are direct and focused on action.

Take, for instance, searches such as ‘buy iPhone 13 online,’ ‘Netflix subscription plans,’ or ‘book a flight to New York.’ These indicate that the user has made up their mind and is searching for the final step to complete their intended action. For those in business and content creation, catering to transactional intent involves ensuring a straightforward and efficient pathway to purchase or conversion. This means making product pages easy to navigate, streamlining the checkout process, using commercial keywords effectively, and providing clear calls-to-action that guide users swiftly to their transaction completion.

Expanded Categories of Search Intent

While the classic four search intent types – informational, commercial, navigational, and transactional – give us a basic grasp of what drives users, they sometimes don’t quite capture the full scope of user journeys and buying stages. The SEO world is increasingly recognizing the need for more detailed search intent categories that mirror the intricate steps of a user’s decision-making journey.

  • Pre-Informational Intent: This is for users just starting out, who are dipping their toes into a broad topic without a specific question in mind. Think of someone just getting into healthy eating, who might search ‘nutrition basics.’
  • Comparative Intent: This goes a step beyond just looking to buy; it’s where users weigh their options, like ‘Android vs. iPhone comparison.’
  • Local Intent: Vital for brick-and-mortar businesses, this intent is all about finding local offerings, often with searches like ‘best coffee shops in downtown Chicago.’
  • Problem-Solving Intent: Users here want to fix something specific or fulfill a certain need, like searching ‘how to fix a leaking tap.’
  • Re-engagement Intent: This is about users revisiting a previously explored topic or product, maybe to buy again or delve deeper.
  • Transactional-Ready Intent: This is for users with their wallets out, ready to purchase, searching for specific products with terms like ‘buy iPhone 13 Pro Max now.’

By understanding search intent types in line with user journeys and buying stages, SEOs and content creators can create better strategies. This means content and marketing that meets users where they are in their thinking, not just where they are in the search results.

How Does Google Identify Search Intent?

Google’s really good at figuring out what you mean when you search, thanks to its mix of algorithms and machine learning. This tech works together to connect your search with the most relevant results. Here’s a rundown of how it happens:

  • Keyword Analysis: Google starts by dissecting the keywords in your search. Some words or phrases are like neon signs pointing to what you’re looking for. ‘How to’ or ‘what is’ usually mean you want info, brand names suggest you’re after a specific site, and words like ‘buy’ or ‘price’ show you’re ready to spend.
  • Contextual Understanding: Google algorithms understand the context of your search. It’s not what you type but what that means. Google has semantic search and natural language processing (NLP) to look into that.
  • Search History and User Behavior: It also knows your search history and behavior. That helps with more specific results.
  • SERP Analysis: Google constantly checks how users interact with search results. If people often click on informational links for a certain search, Google figures that’s what they’re looking for.
  • Machine Learning and AI: Google uses advanced machine learning and AI to keep getting better at understanding search intent. These technologies learn from a huge amount of data and user interactions.
  • Query-Specific Features: Google also changes the search results page based on what it thinks you’re looking for. For informational searches, you might see answer boxes or knowledge panels; for shopping searches, product listings might pop up.

Google’s search intent is getting better and better. It’s a mix of keyword analysis, context, your past searches and AI to make sure you get what you’re looking for. That’s why Google is so good and user centric.

Search Intent Optimisation

Make sure you’re optimising for search intent and users will love your site. Here’s how.

Step 1: Get to Grips with Different Search Intents

  • Informational Intent: Users are out to get information or learn something.
  • Navigational Intent: Users want to find a certain website or page.
  • Transactional Intent: Users are in the mood to buy or do something specific.
  • Commercial Intent: Users are thinking about buying and are sizing up their options.

Step 2: Start Your Keyword Research

Step 3: Scope Out the SERPs

  • Pop your target keywords into SERP checker to see the top results.
  • Take note of the type of content that’s ranking and any common features in how they’re put together.
  • Pay attention to things like featured snippets that might give you a hint about the search intent.

Step 4: Sort Your Keywords

  • Group your keywords based on the search intents you’ve identified.
  • Plan out content that hits each type of intent right on the mark.

Step 5: Get Down to Content Creation or Optimization

  • For informational intent, think about putting together informative blog posts, how-to guides, and FAQs.
  • For navigational intent, make sure your brand pages are SEO-savvy and easy to navigate.
  • For transactional intent, give your product pages some love with clear CTAs, awesome images, and detailed info.
  • For commercial intent, create content that compares, reviews, and highlights the perks of what you offer.

Step 6: Polish Your On-Page Elements

  • Ensure your title tags, meta descriptions, and headers reflect your target keywords and the search intent.
  • Use internal linking to nudge users towards content that matches their intent.

Step 7: Amp Up the User Experience

  • Make sure your site is easy to get around and quick to load.
  • Use language that’s engaging and directly addresses the user’s intent.
  • Include CTAs that lead users based on their search intent.

Step 8: Keep an Eye on Your Performance

  • Track how your content is doing with tools like Google Analytics.
  • Look at stats like page views and bounce rate to see if your content is lining up with user intent.
  • Continuously refine your content based on performance data and shifts in user trends.

Step 9: Establish Credibility

  • For informational content, support your articles with data and reliable sources.
  • For transactional pages, include customer reviews and trust badges.

Step 10: Stay in the SEO Loop

  • Regularly update your SEO knowledge and tweak your strategies to keep up with the latest trends.
  • Keep an eye on new features in search results and how user search habits are changing.

Optimizing content for search intent is an ongoing task that involves really understanding your audience, thorough research, and being ready to adapt. By following these steps, you’ll create content that not only ranks well but also meets user needs, leading to better engagement and more conversions.

To Sum Up

In summary, really understanding and optimizing for different search intents – informational, navigational, transactional, and commercial – is vital for making content that connects with your audience and performs well in search engines. The first crucial step is to accurately figure out the intent behind people’s search queries. This involves deep keyword research, a close look at the SERPs, and a true understanding of what your audience is after.